TripleFive Residential · New York City
Our team becomes your tenants' direct point of contact — we answer their calls 24/7, handle the back-and-forth, schedule repairs and follow-ups, and log every issue, exactly the way your office would. Across our own buildings it brought deflectable 311 calls down about 80% — before they turned into violations.
Tenant Relations
Our team becomes your tenants' direct point of contact. We answer their calls 24/7, handle the back-and-forth, schedule repairs and follow-ups, and log every issue — exactly the way your own office would. It's a real team you're hiring, not one more thing for you to manage.
When a tenant can't reach anyone, they call the city. A 311 complaint becomes an inspection, an inspection becomes a violation, and a violation becomes a fine — usually discovered far too late.
Our team breaks that chain at the very first call. The tenant reaches a real person who listens, logs the issue, and gets the work order moving. Because they feel taken care of, they stop escalating — and they renew instead of leaving.
And patience is the whole game. Your office is juggling a hundred things, and a frustrated tenant can get a frustrated answer. That's never us — every caller gets a calm, patient person, even the difficult ones.
Across our own buildings, simply answering every call brought deflectable 311 complaints down by roughly 80%. Fewer complaints, fewer violations, lower turnover — and a tenant base that actually likes living there.
| What we handle | Outcome |
|---|---|
| After-hours maintenance call | Logged + work order sent to super |
| Rent / payment question | Answered calmly, no confrontation |
| Heat / hot water complaint | Triaged before it becomes 311 |
| Open HPD violation | Pushed through to certification |
Every tenant interaction is logged in your dashboard — so you and your team always know exactly what's happening in your buildings.
Illustrative dashboard. Every client gets full access to their own live portal — call recordings, live violations, work orders, and tenant e-signatures on completed jobs — at portal.t5residential.com.
"For as little as $25/unit/month, you get an entire tenant relations department — without hiring a single person."
TripleFive Residential — Property Management
Enter any NYC address. We'll pull the building's open violations straight from the city's records — free, no signup. Then we'll show you how our team would clear them and keep them from coming back.
Source: NYC Dept. of Housing Preservation & Development (HPD) open data. Results reflect violations the city currently lists as open.
Tell us your building and we'll walk through what we see — and exactly how we'd handle your tenants. 24/7.
Construction & GC Services
Epoxy flooring, post-construction cleaning, and full site turnover. Trusted by major developers across the Northeast — including American Dream Mall.
American Dream Mall — proof of performance at scale. Trusted vendor for one of the largest retail and entertainment complexes in the United States. Complex logistics, stringent safety protocols, aggressive timelines. We delivered. If we can work inside the American Dream, we can handle your building.
What landlords say
"Their team took over tenant calls for two of our Bronx buildings. 311 complaints dropped almost immediately and our supers finally have a clear work-order list every morning."
"The compliance side is the difference-maker. They didn't just fix the issues — they walked our open HPD violations through certification so the fines actually stopped."
"Did the epoxy floors across a full turnover and handled the tenant side after. One vendor, one invoice, zero chasing. Mobilized fast and the work was clean."
Pricing
No long-term contracts. No setup fees. Cancel anytime. We earn your business every month.
No setup fee · No long-term contract · First month free for new buildings this summer
Whether you need your tenants handled, violations cleared, or floors finished — we're ready to walk your site, review your building, and show you exactly what we'd do.